One of the things that surprised me the most was to see that for any piece of work being shared, designers would put together a keynote deck for it. It could be the smallest thing, like a quick look at the latest work progression, or big presentations, of course. At Apple, designers use the power of storytelling to influence others, instead of just

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I think our competitive aim is always been... This is going to sound like very basic but it’s true. It’s just we do what we say we’re going to do when we say we’re going to do it. We just try to practice extreme reliability. And it’s an accruing advantage because the more people know that you’ll do what you say you’re going to do, you’re going to t... See more

So I got my ass back into therapy. It was a slow, humiliating, expensive process, as the acquisition of self-awareness tends to be. All these heartbroken fascist wannabes are running around, yelling about how being “woke” is like some form of chemical castration. All it means is that you are becoming less of an asshole. That’s what therapy did for ... See more

Nothing looks the way I thought it would look. Some of it has been more delightful than I expected, much of it has been more heartbreaking than I ever planned for — or thought I could survive. Yet here I am, living out the story that I am, at best, co-creating in collaboration with mysterious and invisible forces. It has been, at every turn, intere... See more

When a manager assigns a team a difficult but achievable job, the moderate stress of the task releases neurochemicals, including oxytocin and adrenocorticotropin, that intensify people’s focus and strengthen social connections. When team members need to work together to reach a goal, brain activity coordinates their behaviors efficiently. But this ... See more

If I had to put the recipe for genius into one sentence, that might be it: to have a disinterested obsession with something that matters.

Generosity is not a loan to repay or a debt to settle. It's a gift to appreciate. Yes, you can reciprocate a favor by paying it back. But the best way to honor an act of kindness is by paying it forward.

We’re all familiar with the question every college graduate hears on repeat as soon as they’re finished with school: “What do you plan to do next?” That question invariably means, “What are your job prospects?” Meanwhile, the admonition to “get a job!” is synonymous with “grow up!”

What a soulless way to conceive of existence. What a dull invitation... See more

Telling stories is a process of mattering. Who matters? When we tell stories, we make ethical choices about who to bring in and who to leave out. We cannot bring in all of the voices. The voices themselves only come to exist once we recognize them. The in-between power increases the probability that we notice the voices, listen to the voices and in... See more