Some people like to know exactly what they’re getting themselves into when trying something new. And some people would rather not know, for fear of crippling anticipatory dread. Don’t assume! While your inclination might be to detail exactly what is to come in order to make people more comfortable, consider how you might create tiers of information... See more

Quality Time as a lens on experience design means looking for the ways we might stay. How we linger. It is being in relationship. Listening. Remembering. Witnessing each other. Sharing space. Slowing down enough to taste time.

Designing for physical touch is understanding that our bodies require moving through emotions — that we must finish the emotional cycle to actually process and integrate and move forward. That might look like giving folks a ten minute break to take themselves for a walk after a hard conversation, before they come back together to work on whatever c... See more

AND, we humans love to unwrap things. It’s both the tantalizing feeling of anticipation and the manifestation of care and time invested by the gift giver — that someone bothered to make this thing itself an experience. It contains a before and an after, a transformation and a threshold.

This doesn’t mean there aren’t beautiful digital treats. But t... See more

Graphic designer and painter Paula Scher on how to make something great:

"Less is more and more is more. It's the middle that's not a good place."

When I say “the importance of a ball and a wall” – what I mean is the importance of being idle yet occupied while thinking.

Left to its own devices, research tends to become more specialized and abstracted from the real-world problems that motivated it and to which it remains relevant.

This suggests that a problem may be tackled effectively not my commissioning more research, but by assuming most or all of the solution can already be found in various scientific journals,... See more

“here’s what the AI said. But here’s where my human experience and logic disagrees or has to add”