designing with feelings

For the you that is hungry for more moments that are tender, curious, full, both dumb funny and smart funny (thank goodness the robots are still crap at humor), emergent, and imperfect. For the you that is building good and better things for the humans in your lives. For the you that wants texture and stories and things that are whole, not just... See more

You may be creating a series of moments which will be scripted, but as an experience designer, the experience you create will be what matters most. Your diagram should assist in that process. It lists every scene, and gives vital data about those scenes, but the first thing you notice is the overall intention behind each part - what is more... See more

What could be your snow? How might you make the opportunities for care more visible? And what would it look like to create a culture of “yours plus one?”

it gives to the rest of us the aesthetic, intellectual, and psychological satisfactions of having a rounded experience, of seeing the finish line in the distance, approaching it, arriving at it.

The ‘rigor of form’ is part and parcel of physical output, but it is something we have to work harder for in digital.

Forget everything we know and love about physical magazines. Forget their length. Forget their size. Forget their weekly or monthly publishing schedule. Forget all these qualities except for one: What it’s like to come to an end, and to take a deep breath.

What does a bookend — an edge — mean for narrative arc? Broadly, it helps define the shape of... See more

Find another register of enjoyment

Life is so dull if it’s just “like” or “dislike.” Maybe the movie is riveting but you still hate it. Can you find “begrudging enjoyment?” You simply do not understand the outfit of that kid on the subway. Can you locate “would be compelling to someone who is not me”? How do you feel about the song that represents... See more

I think of experience design as the creation of containers. Spacial, emotional, temporal, behavioral. And for containers to exist, they must have edges. Thresholds between what is, and what is not, the experience.

Spacial: Think the doors between rooms. The fences that enclose these gardens where we play. The changes in environment that signal we... See more

It can be hard for us to leave what we need to leave outside, in order to be present.

When the threshold is instant, when we step from whatever the clatter is of the external and instantaneously find ourselves somewhere radically new, we are rarely ready.

We hold onto the thoughts and feelings and needs and worries we had a moment ago. Our attention... See more