product strategy at New_Public; previously community & growth @ Geneva
A thread on when empathy is not the right response--
Your community needs sheepdogs
Sheepdogs are people who can set boundaries to protect the sheep from the wolves
Strong ties like family, close friends, and churches are where ideas are nurtured and meaning is deepened. They are necessary, but limited. Weak ties are how information travels, how opportunities surface, how culture spreads. It is part of why social platforms are powerful. They dramatically increase our number of weak ties.
The first thing is shrinking the service area. We serve four neighborhoods — about 8,000 to 12,000 people. If you have too big of a service area, you can't cover it effectively. We ensure that everybody gets access. Access is a big deal. We're aggressively pursuing clients, versus waiting for them to come to us. Some people don't know how to ask... See more