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In contrast, role design is about broader purpose, responsibilities, and relationships. A well-designed role focuses on the question, “What contribu

No one ever accused tennis of being functional ... Amanda Bergman

What stays difficult to replicate is access to specific knowledge, trusted relationships, and a consistent record of action. Not the image of the thin

The right decisions start with better data.

Giving the person involved the floor to describe the experience in their own words is a form of respect that reinforces their sense of ownership over

Stories are built on a foundation of thoughtfulness, the empathy of seeing where the others are, what they dream of and what they fear.

Insiderdom is reporting what people in power want you to know. Journalism is reporting what people in power don’t want you to know. And there will al

The bottom line is this: Frequent contact is a basic but essential discipline for all leaders.

I’ve always cared about how I look and how I present myself. Starting with my mom and my older sister, fashion was always a big part of our family. We

There is a balance to it. One one hand, there’s a little bit of mentorship and the opportunity to get advice from the more experienced players. But at

“If you’re like me and you’re lucky enough to get somewhere in life, you’ve got to send the elevator back down. That’s the rule." Mary Carillo

“The first step of any meaningful pursuit is to severely underestimate its difficulty.”

Our ability to make out patterns is essential when trying to understand a system. Systems are nothing but non-coordinated conspiracies : individuals

The customer does not care about organisational charts. They care whether they can book a court, find someone to play with and have a good experience.

For years, administrators have understandably asked: How do we grow tennis? How do we grow padel? How do we grow pickleball? Perhaps there should occa

The work requires mutual support, shared information and a commitment to the process of discovery.

Nothing to do. Nowhere to go. No one to be. The first one is permission to stop, even though the list will never be finished. If you're good at th

Never be worried. Be concerned. When you're concerned, you can do something about it. Worry is something you do when you've already decided you're hel

If my plan for dealing with a burglary is to grab my Louisville Slugger and call the cops, but my phone is in the basement and I don't own a Louisvill

Ironically, the greater danger is often saying nothing. Poor decisions go unchallenged. Ethical concerns remain unaddressed. Opportunities to innovate

The rule for quitting books is one hundred pages minus your age. Meaning: as you age, you have to endure crappy books less and less. I give books a l

Aging has given me a more nuanced appreciation for the miracle of life. My own, of course, but that of humanity itself. I am amazed at being alive tod

When I turned 80, we went to a warm place with my brother, his family, and ours. One of my then 6-year-old grandaughters crawled onto my lap and whisp

Observe the landscape of customer and market insights. Distill those insights into strategy. Crystallize them into words that work. Every

If you have your health, if you still enjoy a good walk, a good meal (with all the trimmings), if you can sleep without first taking a pill, if birds

The ideas aren’t uncomfortable, we are. You don’t have to like the weather to acknowledge that it’s raining.

Forward motion is an asset, a skill and a job title. Initiative, desire and being willing to take responsibility are powerful because most of us don’t

One of the main impediments to serious reform in our public school system is parents, through no fault of their own. Parents frequently do not want to

She says early gender socialization has taught many women to suppress negative statements or fears to be nice, polite, compliant and not “rock the boa