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There are times to dial doubt up — to challenge complacency, to stir curiosity, to question groupthink, to stand firm in one's values, to bring hidden ideas into the light, and to invite others to ask “why?”

We change the world when we create the time and space for heartfelt, unique conversations that discuss values and affirm doubts, feelings, and intuition.

— Peter Block

In a 21st-century reality marked by the rise of artificial intelligence and impersonal and automated service experiences, a commitment to great service feels like a quiet, inclusive, and non-controversial vote for dignity and democracy.

A chance to accompany someone on a journey, to lead instead of manage … to amplify and narrate … to help people get to where they hope to go.

The people who change things aren't at the parties, they're home on Friday night, obsessed with problems everyone else finds tedious. Their Instagram looks empty because their life isn't shareable. Just the same unsexy routine, day after day. They aren't doing anything glamorous. They're just consistently making steady incremental progress over a l

Sometimes, we need to stop telling people how great a cook we are. And instead, we need to get in the kitchen and prepare them a killer meal.

On the surface, an optimistic belief might seem no more valid than the stance of pessimism. But the deep history of new ideas makes it very clear that the optimistic stance of believing something is possible is a requirement to make anything new real, and is thus more powerful than pessimism. In the long run, optimists shape the future.

• Kevin Kelly

The most resilient and effective form of achievement is the resilience and peace of mind that comes from knowing that our work is contributing to a culture that is moving forward.

Eyes light up (ELU)

This is the moment when your audience is viscerally, undeniably excited about what you’re talking about.

Aim for ELU.

• Wes Kao