Rosemary Goodwin

Instead of avoiding metrics, organizations should use multiple balanced metrics, combine them with qualitative measures, and maintain healthy skepticism.

Effective metric use requires continuous evaluation, adaptation to changing circumstances, and fostering a culture that questions and improves metrics.

Metrics are like “powerful drugs” — dangerous

We communicate best when we communicate thoughtfully and judiciously, when we pause to listen, when we don’t rush to make snap judgments or to react with an imprudent message. If we’re going to temper the ill effects of social media, we’re going to have to back away from the screen and reacquaint ourselves with the intimate art of real conversation

In his final prescription for America, Dr. Vivek Murthy delivers a profound truth: well-being is relational, not just personal. Backed by decades of research, Murthy outlines what he calls the Triad of Fulfillment—relationships, purpose, and service. Connection, he argues, is as vital to our health and longevity as diet, exercise, and sle

A good time to remember that intelligence and wisdom is not the same. Intelligent people understand technical details, smart people understand emotional details.

When you’re at the beginning, don’t obsess about the middle, because the middle is going to look different once you get there

Dan Heath • Switch: How to Change Things When Change Is Hard

Note to self: When promoting a product, talk more about the RESULT the product gets the buyer than the product itself. The product itself may be the least important part of the sales pitch.

“Do you want this result? This product will help you get it.” vs.

“Do you want this product? It will help you get this result.”

Subtle, but BIG difference

Seventy per cent

The 70% rule: If you’re roughly 70% happy with a piece of writing you’ve produced, you should publish it. If you’re 70% satisfied with a product you’ve created, launch it. If you’re 70% sure a decision is the right one, implement it. And if you’re 70% confident you’ve got what it takes to do something that might make a positive diff

MIT researchers say our brains can process and judge visual information in as little as 13 milliseconds. That’s how quickly potential clients can form their initial impression of your business.

When your materials look polished, potential clients assume your work is equally refined.

It's not just about looking pretty – it's about signaling competence

We have been a little bit behind the other sports with changes and trying to keep the pace with the evolution of society and the new generation that we all know doesn’t have that much of a great attention span.

-Novak Djokovic

What California is to America, Australia has often been for tennis — the lab where new stuff goes for a test drive before being pushed out in so many other places.