Community Tennis

Humans are wired to conserve energy, i.e. they try not to think if they don’t have to. So if you’re relying on others to come to your same conclusion, they might never get there.

Diffability means embracing diversity, fostering inclusivity, and empowering people to shine in their own unique ways. It’s about breaking down barriers and building a world where differences are not just accepted but celebrated.

– Michael Kutcher

Using feedback loops as a mental model begins with noticing the feedback you give and respond to daily. The model also provides insight into the value of iterations in adjusting based on the feedback you receive. With this lens, you gain insight into where to direct system changes based on feedback and the pace you need to go to monitor the impacts

Curiosity should be a verb, not a noun. Curiosity is connected to doing, to solving, experimenting, trying, failing, and then accomplishing. “How does this work?” “What do I do?” “What happens next?” “What do I do to make this turn out the way I want—or the way you want?” “How do I get from here to there?” “What can I do to help you (or myself)?” T

A heck of a lot of people will think it won’t work. But if you can picture yourself walking through each step, there’s a good chance you know what you’re doing. Just because something’s never been done before doesn’t mean it can’t be done.

• Focus on system resilience, not perfect prevention

• 💡 Key takeaway — Success comes from:

  • Acknowledging imperfections will exist

  • Building complementary defensive layers

  • Creating systems that fail gracefully

  • Regular monitoring of layer interactions

• Well-arranged imperfect layers can create robust systems.

Key finding — more than 50% of features fail to impact customers in their first iteration, making quick feedback crucial

• 📈 Six essential leading indicators to track:

  • Awareness: Do users know the feature exists?

  • Adoption: Are they trying it?

  • Engagement: Are they using it as intended?

  • Satisfaction: Are they happy with it?

  • Direct feedback: What improvement

Successful cultures embrace bigger circles.