Community Tennis

“Third places” are neither home nor work/school, where we can go to experience companionship and community. They’re neutral ground where those gathered are on equal footing.

Third places produce a dynamism because of the diversity of people gathered. In other places we’re more likely to be surrounded by people similar to ourselves. Third places

The essential ingredients of great follow-up:

gathering more information, checking on progress, providing additional support, repeating a previous action, summarizing where things stand, reviewing pending tasks, keeping others informed, scheduling next steps, and thanking others.

Rely too much on experience and you close yourself off to the new that doesn’t pattern match the old.

Rely too much on understanding and you lose a risk tolerance that brings big upside.

Rely too much on gut and you’re shooting in the dark.

So somehow, we navigate the balance, hopefully better and better, and that’s our process of improving. I find

Whether you’re providing a service to a casual customer or a product to a regular patron, what you’re really selling is the story. The commodity part of your day leaves no room for magic.

Handing a friend a $50 bill is very different from buying a thoughtful gift and carefully wrapping it.

We can find a way to add a bit more.

Many organizations have a widget or service, something people already need or want, and they work to sell it to people.

Some seek monopoly power so they can force others to do what they want them to do.

But there’s a third path: we can create a brand or a movement or a community that seeks to do things with people.

A chance to accompany someone on a

Ideas only make sense in the context of other work done by other workers. Ideas are constantly in competition with others in the marketplace. Being informed about the context and market for our ideas is as important to our success as the ideas themselves.

• Andrew Bosworth

This book has argued and illustrated through the study of the five
Ontario RICs that public management is now predominantly about
demonstrating networking skills, capacity for teamwork, the ability to
reach out and build strategic alliances, and the capacity to lead and
follow others as required. One of the most enduring and increasingly
critical

Great things are done by a series of small things brought together.

Vincent Van Gogh

Key finding — more than 50% of features fail to impact customers in their first iteration, making quick feedback crucial

• 📈 Six essential leading indicators to track:

  • Awareness: Do users know the feature exists?

  • Adoption: Are they trying it?

  • Engagement: Are they using it as intended?

  • Satisfaction: Are they happy with it?

  • Direct feedback: What improvements