Sublime

The objective of the open-ended question is to elicit stories. Within these stories you gain access to the information you need to build your case, and insight into what is most important to your stakeholder. It is through these stories that stakeholders teach you their language and the root causes of the problems you can help them solve.

During discovery, you must be patient and methodical. The objective is to leverage strategic, artful, and provocative questions to: Evoke awareness in stakeholders about the need to change. Challenge the status quo and shake stakeholders from their comfort zones. Demonstrate your sincere desire to help them.

I began to make drawings prompted by something asking to be drawn.

If they ask a question, rather than giving a leading answer, you can play back the question to them.