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Instead of expressing needs, they were doing analysis, which is easily heard as criticism by a listener.
Marshall B. Rosenberg • Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)
Our requests are received as demands when others believe they will be blamed or punished if they do not comply. When people hear a demand, they see only two options: submission or rebellion.
Marshall B. Rosenberg • Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)
When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism.
Marshall B. Rosenberg • Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)
muitos fomos educados desde que nascemos a competir, julgar, exigir e avaliar, a pensar e se comunicar conforme o que é “certo” e “errado” nas pessoas. As maneiras habituais de pensar e se comunicar, na melhor das hipóteses, refreiam a comunicação e criam mal-entendidos ou frustrações. Pior ainda, podem provocar raiva e ressentimento e levar à viol
... See moreMarshall B. Rosenberg • Comunicação não violenta - Nova edição: Técnicas para aprimorar relacionamentos pessoais e profissionais (Portuguese Edition)
NVC suggests that our paraphrasing take the form of questions that reveal our understanding while eliciting any necessary corrections from the speaker. Questions may focus on these components: what others are observing: “Are you reacting to how many evenings I was gone last week?” how others are feeling and the needs generating their feelings: “Are
... See moreMarshall B. Rosenberg • Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)
Expressing genuine requests also requires an awareness of our objective. If our objective is only to change people and their behavior or to get our way, then NVC is not an appropriate tool. The process is designed for those of us who would like others to change and respond, but only if they choose to do so willingly and compassionately. The objecti
... See moreMarshall B. Rosenberg • Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)
Empowering of the Other to accept or reject our arguments removes the Other's fear, the fear that always defeats us.