Sublime
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The goal is to identify what your counterparts actually need (monetarily, emotionally, or otherwise) and get them feeling safe enough to talk and talk and talk some more about what they want. The latter will help you discover the former. Wants are easy to talk about, representing the aspiration of getting our way, and sustaining any illusion of con
... See moreTahl Raz • Never Split the Difference: Negotiating As If Your Life Depended On It
For a clinician, therefore, nothing is more threatening to who you think you are than a patient with a problem you cannot solve.
Atul Gawande • Being Mortal: Medicine and What Matters in the End
Pratique a escuta livre Em uma sessão de coaching com Bill, você sabia que ele ouviria atentamente, sem ficar checando mensagens ou e-mails no celular, nem olhando o relógio, ou pela janela, deixando sua mente vagar. Ele estava sempre bem ali. Hoje é popular falar sobre “estar presente” ou “no momento”. Temos certeza de que essas palavras nunca saí
... See moreEric Schimdt • O coach de um trilhão de dólares: O manual de liderança do Vale do Silício (Portuguese Edition)
Rand’s first insight is that self-awareness is an absolute requirement. By fostering the ability to notice things about yourself — your own depression, for example — you can remove or put into remission the so-called power tumor. The more you get to know yourself, what your triggers are, and what personally drives you outside of external motivation
... See morePaul Jarvis • Company of One: Why Staying Small is the Next Big Thing for Business
problems or concerns carefully listened to (Listen). When these arise they are often dealt with, according to the version of the manual I saw, using a very old but extremely effective sales technique known as Feel—Felt—Found.
Dr. David Lewis • The Brain Sell: How the new mind sciences and the persuasion industry are reading our thoughts, influencing our emotions, and stimulating us to shop
Locate the decision maker.
G. Richard Shell • Bargaining for Advantage: Negotiation Strategies for Reasonable People
Talking with depressed people, offering them help and steadfast support, gently but firmly leading them to pursue and maintain treatment, and keeping in touch with them are all effective ways of reducing suicide risk. Depression lies, but you can be the one in somebody’s life who counters those lies with the truth.
theatlantic.com • Suicide Is Not an Act of Cowardice
As Carl Jung put it, “You are what you do, not what you say you will do.”
Scott Galloway • The Algebra of Wealth: A Simple Formula for Success
MAKE THEM AUTHORS, NOT WITNESSES. People aren’t specific enough when they tell stories. They tend to leave out the concrete details. But if you ask them specific questions—“Where was your boss sitting when he said that? And what did you say in response?”—they are likely to revisit the moment in a more vivid way.