Sublime

book, Multipliers: How the Best Leaders Make Everyone Smarter.

The Mood Box

Emotional competence requires • the capacity to feel our emotions, so that we are aware when we are experiencing stress; • the ability to express our emotions effectively and thereby to assert our needs and to maintain the integrity of our emotional boundaries; • the facility to distinguish between psychological reactions that are pertinent to the

The more you understand people, the greater your chance of success in mentoring.

I believe Lebow and Spitzer are right; consciously or unconsciously, all too often we use feedback to try to mold other people into how we believe they should be.

Performance coaching would have skipped over much of this and focused on generating the practical steps to develop Roger’s manager and solve the problem. However, this would have skipped over the crucial self-generative aspect of working directly with the recurring triggering that undermines Roger’s confidence and keeps him reactive.

One might say that the ability to evaluate one’s own ability is the most important skill of all. Without it, improvement is impossible.

By starting with yourself, you can create an environment in which everyone is self-aware—which, in turn, leads to mutual awareness among team members.

In some of them, new recruits are trained in Marshall Rosenberg’s Nonviolent Communication and in effective ways to give feedback.