Sublime
An inspiration engine for ideas
the consistent quality of our exceptional service.
Isadore Sharp • Four Seasons
Every touchpoint is a stage, a chance to create an unforgettable experience. By attending to the details in the merch department and by writing a script that always put fans first, Lizzy created a family of lifelong fans.
Jesse Cole • Fans First
Your processes are your Way of doing business.
Gino Wickman • Traction: Get a Grip on Your Business
It’s for those who have the courage, the humor, and the energy to make a non-monster company, or a non-monster piece of a monster company, operate as if people were human.
Robert C. Townsend • Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits (J-B Warren Bennis Series)
First, employees must deliver their customer service philosophy. Your people are ambassadors of your business, and they communicate your vision. Essentially, they're business chauffeurs, and if they're reckless, your vision is destroyed. Your employees drive the public's perception of your company.
MJ DeMarco • The Millionaire Fastlane: Crack the Code to Wealth and Live Rich for a Lifetime
It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture
amazon.com
IT’S THE PEOPLE People are the foundation of any company’s success. The primary job of each manager is to help people be more effective in their job and to grow and develop. We have great people who want to do well, are capable of doing great things, and come to work fired up to do them. Great people flourish in an environment that liberates and am
... See moreJonathan Rosenberg • Trillion Dollar Coach: The Leadership Handbook of Silicon Valley’s Bill Campbell
visiting the stars of service experience: the Ritz-Carlton, Disney, General Electric, and Southwest Airlines.