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A discussion between two or more people in which they hold (1) opposing opinions about a (2) high-stakes issue and where (3) emotions run strong.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Toxic conversation can be difficult to avoid, especially at work. If it is going on around you, be aware. You need to have enough mindful awareness not to absorb these kinds of suffering. You have to protect yourself with the energy of compassion so that when you listen, instead of consuming toxins, you’re actively producing more compassion in your
... See moreThich Nhat Hanh • The Art of Communicating
difficult conversations do not just involve feelings, they are at their very core about feelings.
Bruce Patton • Difficult Conversations: How to Discuss What Matters Most
The more easily you can admit to your own mistakes, your own mixed intentions, and your own contributions to the problem, the more balanced you will feel during the conversation, and the higher the chances it will go well.
Bruce Patton • Difficult Conversations: How to Discuss What Matters Most
There have been many times over the years when I've had to deliver difficult news to accomplished people, some of whom were friends, and some of whom had been unable to flourish in positions that I had put them in. I try to be as direct about the problem as possible, explaining what wasn't working and why I didn't think it was going to change. Ther
... See moreRobert Iger • The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company
Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
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Moving through life, Autistics face a maddening predicament: if we give voice to our needs, ask questions when we’re confused, seek help with hard tasks, or make any kind of move to address our sensory complaints, we are accused of being obstinate troublemakers. Yet when we internalize society’s message that our bodies and minds are a problem, and
... See moreDevon Price • Unmasking for Life: The Autistic Person's Guide to Connecting, Loving, and Living Authentically
But difficult conversations arise at precisely those points where important parts of our story collide with another person’s story. We assume the collision is because of how the other person is; they assume it’s because of how we are. But really the collision is a result of our stories simply being different, with neither of us realizing it.