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FranklinCovey created an offering that not only included training, but also included stationing a full-time coach at the client’s headquarters to ensure that the process improvements were adhered to for all sales prospects above $500 million. “A company doesn’t get a lot of ‘at bats’ with contracts of that size,” Whitman says. “So we own the
... See moreKaren Dillon • Competing Against Luck: The Story of Innovation and Customer Choice
Design Thinking
Jennifer • 1 card
Wilke’s secret to success? A culture of operational excellence—built on lean manufacturing, statistical process control, the theory of constraints, and purpose-built software.‡ Lean manufacturing, of course, came from the Toyota Way, the fusion of Deming’s and Japan’s “East meets West” ideas and practices. Statistical process control, too, comes
... See moreJohn Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
Wilke’s secret to success? A culture of operational excellence—built on lean manufacturing, statistical process control, the theory of constraints, and purpose-built software.‡ Lean manufacturing, of course, came from the Toyota Way, the fusion of Deming’s and Japan’s “East meets West” ideas and practices. Statistical process control, too, comes
... See moreJohn Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
