Sublime

Two days later we finally caught the bus south simply by showing up, sitting down and just waiting for 90 minutes. The man was right - the bus did come, just on a more organic schedule than the rigid one we expected. We got to Hat Yai hours later.

When leaders don't deliver what they promise, employees throw out or undermine the redesign effort. It's six times more likely for executives at these companies to "declare victory" than at companies that just have one or two golden rules.