The ideal user experience for a network-based product is often a moving target, based on the density of the network.
If your app’s value improves with each additional user (e.g., from more content or more users interacting with you), then you should likely sacrifice the user experience until the network value reaches... See more
Barriers to entry : One way to avoid creating a platform crushed by questions about how to deal with bad actors is to raise the cost of entry. Barriers to entry may take the form of geographic localization, interest segmentation, high cost of discovery, or strong gatekeeping.
On top of this, much of the digital regulatory work of the past two decades has used an unhelpful consumer goods framing. Thinking in terms of consumer goods limits the space of interventions: you will mostly consider safety concerns. But regulating structural power needs itself to be much more about creating the kind of structure that supports an... See more
When the conservative town of Ogdensburg, New York, lost its paper for two years recently, leaders there rallied to revive it. Republican leader James E. Reagen of St. Lawrence County suggested that misinformation spread more rapidly when the Ogdensburg paper shut down. “Once the Journal closed down so many people were turning to social media, to... See more