So what can we do to ameliorate this problem? Making individuals better at thinking and seeing the blind spots in their own individual reasoning will only go so far. What we need are better collective means of thinking. As Hugo, Melissa and I argue here (academic article, but I think fairly readable), much of the work on human cognitive bias... See more
The "product" of any online social space is the content & the interactions with other people there, all of which is shaped by the UX of the software underlying it and the decisions of the “stewards” at the helm.