product strategy at New_Public; previously community & growth @ Geneva
The human eye is one of the most sophisticated optical instruments in existence. It automatically adjusts focus, adapts to light levels from pitch darkness to blinding sunshine, and processes information in real time. No engineer designed it. It evolved — 3.5 billion years of tiny improvements, each one barely noticeable, accumulating into... See more
When starting out, extreme focus on a specific customer profile can drive faster success. Gong, for example, initially targeted U.S. companies selling software valued between $1,000 to $100,000 via Webex, narrowing their potential customer base to just 5,000 people. This laser focus enabled quicker product-market fit, word-of-mouth growth, a clear... See more
During my aborted first attempt at flying to Duluth, when I was stuck for four hours on the tarmac with a planeload of Duluthians, I was reminded of another American fallacy—the idea that we are transient people, with no sense of place. That is certainly true of me, and most readers of this, and of the Northerners who filled my Florida in the ‘70s,... See more