product strategy at New_Public; previously community & growth @ Geneva
For example, Facebook ran an experiment where they sent people less notifications. Over the short term, the findings were pretty intuitive: sending people less notifications increased their satisfaction but decreased their engagement. However, over the long term, sending people less notifications actually increased their engagement, likely because... See more
Everyone gave me a version of the same answer: Taiwan’s democracy is less than 40 years old. Martial law is still in living memory, and no one wants to return. So Taiwanese people don’t take elections and participation for granted; as cyber ambassador Audrey Tang put it, Taiwan views its government not as a “fossilized” institution, but as... See more
But there is a better solution: allowing users to ban with one click not just the author of a bigoted remark but also every one of the thousands of people who liked the offending post.
A more sensible way to think about where conversations need to be broken up, that’s not topic, is format. In a physical space, the analogy might be—if half of my guests are drinking wine from expensive stemware and half of my guests are playing Twister, I might send the Twister players into another room so they don’t elbow-knock a glass of Chablis.... See more