Sara

Code reviews are your team's immune system. They don't just catch bugs. They transfer mental models across minds. When a senior engineer explains a pattern choice, they're not just fixing code. They're installing heuristics that will prevent a thousand future... See more

3 must-have partnership selling skills everyone should know: Diagnostic questioning (find the real problem) Active listening (hear what matters most) Collaborative problem-solving (build solutions together) Partnership over... See more

Top management knows about 10% of the company’s issues. Middle-management knows about 40% of the company’s issues. Customer service agents knows about 100% of the company’s issues.

Charlie Kirk is dead, killed by a bullet fired from 200 yards away as he sat on stage at Utah Valley University, still mid-argument about transgender people and mass shootings. The shot rang out just after noon, in broad daylight, during one of his “American Comeback Tour” stops, where he thrived on sparring with students under the banner of “Prove... See more

Very nice article on how it really feels to get feedback vs being given an opportunity to reflect. > I learned to slow down. Now, before I jump in with observations, I ask one question: "How do you think that went?" And then I stop talking and listen. Really listen.