AI general

Repeat with me: seats based pricing does’t make sense for AI agents!

Stat: 68% of customer service and support interactions are expected to be handled by agentic AI by 2028, with 56% predicted within the next 12 months. Takeaway: Agentic AI isn’t some distant future—it’s already top of mind for most orgs and customers. For teams in CX, PM, and UX, it’s time to design for human‑AI mashups... See more

I’m very proud of this upcoming series with my colleague @Anis Aknouche - it’s a complete overview of the KG + LLM pattern and based on Anis’ research

The State of The Agentic Web

💯 > The future for product teams isn't about perfectly facilitating the same old agile ceremonies. It's about using intelligence, whether artificial or human, to create the conditions where great work happens naturally.

"Finally. Someone built what agent developers actually need. Akka just dropped their Agentic AI platform. After fighting agent crashes at 3am for months, here's why this matters: The Problem Nobody Talks About: • Your agent works perf... See more

Shopify's CEO proved that "AI-first" doesn't mean what most companies think it means. While competitors are bolting on wrappers around ChatGPT, Tobias Lütke implemented a radical hiring freeze: "Prove AI can't do this job before we hire a human." By automating and streamlining, Shopify merch... See more