Sara

As part of the Harvard Business Review advisory council, I was given a 150+ page PDF of Peter Drucker's management lessons — these are the 8 practices top executives followed: They asked "What needs to be done?" They asked "What is right for the enterprise?" They... See more

Repeat with me: seats based pricing does’t make sense for AI agents!

Stat: 68% of customer service and support interactions are expected to be handled by agentic AI by 2028, with 56% predicted within the next 12 months. Takeaway: Agentic AI isn’t some distant future—it’s already top of mind for most orgs and customers. For teams in CX, PM, and UX, it’s time to design for human‑AI mashups... See more

I’m very proud of this upcoming series with my colleague @Anis Aknouche - it’s a complete overview of the KG + LLM pattern and based on Anis’ research

The State of The Agentic Web

Product manager superpower: shipping fast. Product manager blind spot: assuming other products can ship fast without you. A lightweight structure in a shared folder with pre-filled templates keeps teams independent and coordinated. https://amycmitchell.substack.com/p/product-managers-build-together

The podcast version of this post is out! Check it out if you prefer to listen on te go: https://open.spotify.com/episode/01hpQNcJ9dLhGmNOf3fbyA?si=AKKqQKlcT2-5XgvQnvdbVA