innovation

observed: don’t expect customers to celebrate a major innovation before they get use to it. at first blush most customers prefer familiarity, even if a step-function improvement awaits.

scott belsky x.com

phoebe

Who Do You Want Your Customers to Become

Michael Schrage • 6 highlights

amazon.com

Cover of Who Do You Want Your Customers to Become

sari

The Digital Workplace Is Designed to Bring You Down - The New York Times

Cal Newport nytimes.com

sari

Historical analogies for large language models

dynomight dynomight.substack.com

sari

Move Slow and Fix Things

Paul Musgrave musgrave.substack.com

Jay Matthews

alex

Greatness Without Goals

joincolossus.com

sari

1.0 Is the Loneliest Number

Matt ma.tt

pphoebe

ideas start out lonely and fragile. but you have to ship early and often. the longer it's been since the last release the more pressure there is.

Is America Really Running Out of Original Ideas?

Derek Thompson theatlantic.com

Johanna