Saved by phoebe and
Solving a problem for your user is great, but easing their cognitive dissonance can have a much greater emotional impact.
There is likely something that your user wants more than just a solution.
There is likely something that your user wants more than just a solution.
Whenever I think about designing for interruptions, I always think back to when I was waiting tables in college. People don’t like it when you interrupt them while they’re talking, but they also don’t like it if you ignore them and they have to flag you down. Good waiters keep an eye on their tables and can be summoned with just a simple head nod o
... See moreIrene Pereyra • Universal Principles of UX: 100 Timeless Strategies to Create Positive Interactions between People and Technology (Rockport Universal)
In the buttonless elevator, people waste time and attention worrying. Removing all control doesn’t simplify the experience, it complicates it.
Giles Colborne • Simple and Usable Web, Mobile, and Interaction Design
up?” Turns out, it was pretty recent. That’s a great sign. To dig further, I asked, “Can you talk me through how you tried to fix it?” He looked at me blankly, so I nudged him further. “Did you google around for any other ways to solve it?” He seemed a little bit like he’d been caught stealing from the cookie jar and said, “No… I didn’t really thin
... See moreRob Fitzpatrick • The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you
I have no problem waiting five or ten minutes for menus, or even longer. I’m not desperate to eat, I’m desperate to be free of the existential limbo of not knowing whether we’ve been completely overlooked. Human needs are strange—I could fast for twelve hours with little discomfort, yet sometimes it’s amazingly difficult to bear a tiny uncertainty ... See more