Samantha Leal on LinkedIn: There are 3 key moments that will make or break your user retention rates:… | 15 comments
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Samantha Leal on LinkedIn: There are 3 key moments that will make or break your user retention rates:… | 15 comments
Engagement “The path to retaining users is to continually demonstrate the value of your product to them. While this is especially important for new users, it’s equally as important to continue demonstrating value to older users, to make sure they continue coming back as well.” – Craig Morrison, Founder of Kwilia and UsabilityHour Kayla Murphy,
... See moreJennifer Chiang • The Startup's Guide to Customer Success: How to Champion the Customer at Your Company
When onboarding is designed correctly, it increases the likelihood of successful adoption, and can drive major growth and retention for your product.
Gaby Goldberg • Onboarding 101 with OthersideAI
Josh Elman, for example, highlighted just four questions that the Twitter team asked users who had gone dormant and subsequently returned: (1) Can you tell us why you signed up in the first place?; (2) What didn’t work for you? Why’d you bail?; (3) What caused you to come back and try it again?; and (4) What worked this time?