Rare things become common at scale

It takes enormous discipline to NOT try to scale something that's working. But some things just don't scale -- and trying to do so can destroy the golden goose in the process. Many entrepreneurially minded people can't help themselves from trying.

However, marketing to an audience (marketing at scale) can cause real headaches when it comes to less standardized products and services. Azout points to examples of companies scaling to the point that the unchecked variations among its customers and conflicting internal priorities led to a breakdown of quality and effectiveness. I've seen (and exp... See more

In a world of abundance, scarcity evolves. While pre-internet scarcity was about a physically constrained, or otherwise limited, number of resources, post-internet scarcity is about separating signal from noise.

I think another driver of this sentiment and behavior is that chasing scale strips you of some humanity. It puts your head too high up in the clouds. It removes you from what happens in the real world with real people. Pursuing something that can’t scale does the exact opposite: it grounds you. It’s a comforting and healing next act.

As anything scales too effectively – from restaurants and ad agencies to social networks and search engines – the market opens for more non-scalable alternatives. Once Starbucks opens on every block, we crave the artisanal coffee shop. There's the identity piece of it, where we want some degree of distinctiveness. But there's a practical side too: ... See more