Productive Conflict With Frank DeDominicis and DiSC Segment 3 of 3
“Seven Steps to Orchestrating Conflict” describes how to start the process of surfacing and working through conflict in order to move forward on adaptive issues.
Ronald A. Heifetz • The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
In Chapter 3, you'll learn the five-step technique to resolve any conflict.
Renèe Evenson • Powerful Phrases for Dealing With Difficult People
there is little chance of healthy dialogue if you don’t focus on the right problem
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Everyone has a particular capacity for tolerating conflict. Some people are comfortable working through conflict, while most avoid it entirely or try to get through it as quickly as possible. But surfacing the relevant conflicts is essential when an organization is falling short of its aspirations.