Generally the best way to manage conflict in a way that safeguards a relationship is to look for standards or fair principles to guide a resolution, rather than trying to haggle with or intimidate the other person.

Clarify What You Would Have Them Do Differently. In addition to explaining what triggered your reaction, you should be prepared to say what you would have them do differently in the future, and explain how this would help you behave differently as well.

take a pause.” This approach—nudging people to control themselves, their environments, and the boundaries of their conflicts—had an impact.

Part 1, “Powerful Phrases + Actions = Successful Work Relationships,” explains the phrases and nonverbal techniques that form the basis of communicating effectively to resolve conflict.

Teams that Fear Conflict . . . Have boring meetings Create environments where back-channel politics and personal attacks thrive Ignore controversial topics that are critical to team success Fail to tap into all the opinions and perspectives of team members Waste time and energy with posturing and interpersonal risk management