The Five Dysfunctions of a Team, Enhanced Edition: A Leadership Fable (J-B Lencioni Series)

Another tool that specifically relates to conflict is the Thomas-Kilmann Conflict Mode Instrument, commonly referred to as the

Some people are hard to hold accountable because they are so helpful. Others because they get defensive. Others because they are intimidating. I don’t think it’s easy to hold anyone accountable, not even your own kids.”

“No. It’s broader than that, Martin. We’re questioning how good our products need to be for us to win in the market. We’re questioning how much effort we need to be putting behind future technology, because that might come at the expense of having the market embrace our current technology.”

your first team. And all of this relates to the last dysfunction—putting team results ahead of individual issues. Your first team has to be this one.”

It’s about you. You have to decide what is more important: helping the team win or advancing your career.”

“During the next two weeks I am going to be pretty intolerant of behavior that demonstrates an absence of trust, or a focus on individual ego. I will be encouraging conflict, driving for clear commitments, and expecting all of you to hold each other accountable.

“Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.”

“Once we achieve clarity and buy-in, it is then that we have to hold each other accountable for what we sign up to do, for high standards of performance and behavior. And as simple as that sounds, most executives hate to do it, especially when it comes to a peer’s behavior, because they want to avoid interpersonal discomfort.”

“I want to assure you that there is only one reason that we are here at this off-site, and at the company: to achieve results. This, in my opinion, is the only true measure of a team, and it will be the focus of everything we do today and as long as I'm here. It is my expectation that next year and the year after that, we will be able to look back