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Supercommunicators: How to Unlock the Secret Language of Connection
Ask others about their beliefs and values. Ask them about experiences and those moments that caused them to change. Ask how they feel, rather than about facts. Reframe your questions so they are deeper. Ask follow-ups. And as people
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
Fast Friends Procedure.
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
To communicate with someone, we must connect with them. When we absorb what someone is saying, and they comprehend what we say, it’s because our brains have, to some degree, aligned.
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
“Mutual playfulness, in-group feeling and positive emotional tone—not comedy—mark the social settings of most naturally occurring laughter,” Provine concluded. Laughter is powerful, he wrote, because it is contagious, “immediate and involuntary, involving the most direct communication possible between people: Brain to brain.”
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
These people tended to speak less than dominant leaders, and when they did open their mouths, it was usually to ask questions. They repeated others’ ideas and were quick to admit their own confusion or make fun of themselves. They encouraged their groupmates (“That’s really smart! Tell me more about what you think!”) and laughed at others’ jokes. T
... See moreCharles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
All we need to make a prediction is to notice someone’s mood and energy. That’s enough to quickly evaluate what they are feeling.
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
our brains have evolved this quick-acting system to examine mood and energy, which provides a general sense, in a split second, of someone’s emotional state. That’s usually enough to figure out how to align, and whether we should feel safe or alarmed.
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
We exhibit emotional intelligence by showing people that we’ve heard their emotions—and the way we do that is by noticing, and then matching, their mood and energy. Mood and energy are nonlinguistic tools for creating emotional connection.
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
What matters isn’t speaking and acting alike, but rather matching one another in ways that convey the desire to align.
Charles Duhigg • Supercommunicators: How to Unlock the Secret Language of Connection
Matching Principle
expose their vulnerabilities, reveal something about yourself. It will be less uncomfortable than you imagine. It will be more fascinating than you think. And it might lead to a moment of true connection.