1, #91 - What? So What? Now What?

If you’ve been through a talking and sketching process, and your answer to What am I trying to say or show? is written down, you can use that to determine whether an element is necessary.

We can avoid a situation like the one Bob found himself in by asking five key questions: What’s my firm conviction or belief? What do I want the person or people I’m communicating with to know? What do they believe? What do they need to know? What are they ready to hear at this particular time?

What happened? What do I want? What’s useful about this? What can I learn? What’s the other person thinking, feeling, and wanting? What are my choices? What’s best to do now? What’s possible?”