Welf von Hören

T-Mobile is creating a customer service platform it calls IntentCX that will draw on OpenAI's technology

“Build where 1&1 has proprietary advantage, buy where the market is running faster than we can.”

IONOS by 1&1’s free dedicated advisor is loved by hosting clients WPMarmite—AI lets us scale that concierge model to 12 m mobile users.

1&1 is the challenger that will win by out‐servicing, not out‐spending.

Verizon first started deploying the new AI features in July 2024, ramping them up to full scale in January. Sales through its 28,000-person service team are up nearly 40% since their deployment, according to Sampath Sowmyanarayan, CEO of Verizon's consumer group.

In dieser neuen Ära ist der Sprachkanal nicht länger nur ein Touchpoint unter vielen. Er wird zum Interface des gesamten Unternehmens.

Jeder Touchpoint eine Gelegenheit. Jedes Anliegen eine Lernchance. Jedes Gespräch ein Moment für Vertrauen.