Ted Glasnow

During a negotiation, it is important to have clarity on a short list of things you want and a short list of things you will not accepts. It is also important to be transparent about the decision making process and stakeholders

Customer.io is mainly focused on serving SMBs and startups

What if you could remove the constraint of everything having to fit on a piece of paper, and you have a screen in front of you?

I think it's useful to distinguish between "enterprise" plans, which are the most expensive self-serve plan that you're talking about with Figma, and an "invoiced" plan, which is a plan where the sales team needs to be involved because they're negotiating with the procurement team, they're doing a security review, they're putting in a bunch of legw... See more

Consumer marketplaces thrive on high frequency, and B2B marketplaces need tons of volume. 

With less than $4M raised and $20M ARR, Customer.io has a 5x ARR/funding ratio

it's hard, as Salesforce, to re-architect your entire platform to be built on top of this notion of a cloud data warehouse, especially when all these other vendors have already built tools on top of your own platform. I'm not sure how you go from point A to point B there. 

You made a comment about the data warehouse. I think it's the ease and ability to access what I call “gold standard data.” You might say source of record, whatever it is. To me, this is the gold standard that everyone should be using. The ease of getting that data other places and then doing things with it is the value of the modern data stack. It'... See more