Ted Glasnow

The key to effective planning? Debate vigorously, but unite.

What matters much more is two other questions: 1) Your value metric 2) Your ideal customer profiles and segments

A growth challenge for the company is that marketing and growth teams can become less technical with growth

After interviewing a ton of founders that have either been remote-first from the beginning or are shifting to remote-first, I found that one of the most important things is this default to async work, where documentation is just so critical. Everything needs to be well documented, shareable and discoverable within your team.

In hindsight, Flexport should have invested in sales ops way earlier. Ben recommends a Sales COO position when the company starts to scale

A value metric however allows you to have essentially infinite price points — maximizing your revenue potential.