Ted Glasnow
@tedglasnow
Ted Glasnow
During a negotiation, it is important to have clarity on a short list of things you want and a short list of things you will not accepts. It is also important to be transparent about the decision making process and stakeholders
Erik Torenberg • Cristina Cordova (ex Head of Platform & Partnerships at Notion)
We've learned over the years that B2B marketplaces are poorly positioned to own customer support on behalf of supply and demand, given the complexity of what follows a transaction.
Sacra • Ameet Shah, partner at Golden Ventures, on the economics of vertical SaaS marketplaces
What to look for Post-Product:
1) Retention: Users stick around 2) Surveys: Users say they’d be very disappointed if your product went away 3) Exponential organic growth 4) Cost-efficient growth 5) CAC < LTV 6) Customers clamor for your product 7) People are using it even when it’s broken
1) Retention: Users stick around 2) Surveys: Users say they’d be very disappointed if your product went away 3) Exponential organic growth 4) Cost-efficient growth 5) CAC < LTV 6) Customers clamor for your product 7) People are using it even when it’s broken
Lenny's Newsletter • How to know if you've got product-market fit
Nature's Fynd - Fungi-Based Foods for Optimists
naturesfynd.com
It took Customer.io 10 months to get from $50K to $100K MRR
Jan-Erik Asplund • Customer.io: The $400M HubSpot of Product-Led Growth
Flexport’s best sellers had the courage to say no to transactional deals and embraced if/then statement to encourage long term engagements with customers to service more share of wallet in the long-run
Erik Torenberg • Ben Braverman (Chief Customer/Revenue Officer at Flexport)
Your Customer Engagement Platform
customer.io
Every start-up has less resources than they need, so strategic planning is essential at all stages