Ted Glasnow
@tedglasnow
Ted Glasnow
Type of company: Products that differentiate on experience; Most common North Star Metric: User experience
Lenny Rachitsky • Choosing Your North Star Metric
The Chief Business Officer can be know as the "Chief Get-shit-done Officer" or the main interface between customers, partners, and investors
Execs • Michal Cieplinski (CBO Pipe, ex General Counsel at Fundbox)
The Secret to a Great Planning Process - Lessons from Airbnb and Eventbrite
Lenny Rachitskyreview.firstround.com
During a negotiation, it is important to have clarity on a short list of things you want and a short list of things you will not accepts. It is also important to be transparent about the decision making process and stakeholders
Erik Torenberg • Cristina Cordova (ex Head of Platform & Partnerships at Notion)
Flexport is a “hot swap” product, meaning it’s growth model is replacing existing, technologically-similar solutions in a low NPS industry. This means that their only moat is customer happiness
Erik Torenberg • Ben Braverman (Chief Customer/Revenue Officer at Flexport)
Flexport now assigns an account executive (responsible for revenue) and an account managers (responsible for NPS) to each customer
Erik Torenberg • Ben Braverman (Chief Customer/Revenue Officer at Flexport)
The world is moving away from this rigid kind of sales process to more of a buyer-centric motion.
Sacra • Brendan Weitz, co-founder of Journey, on building the Webflow for sales
Everyone moves upmarket—few go the other direction