Ted Glasnow

What if you could remove the constraint of everything having to fit on a piece of paper, and you have a screen in front of you?

[Home Depot] should have built this five years ago, honestly...I think there could be a cool opportunity to partner with them, where you could go on their site and get in touch with an actual skilled tradesperson who knows what they're talking about instead of customer service.

If you get everything else wrong in pricing, but you get your value metric right, you'll do ok.

I think it's useful to distinguish between "enterprise" plans, which are the most expensive self-serve plan that you're talking about with Figma, and an "invoiced" plan, which is a plan where the sales team needs to be involved because they're negotiating with the procurement team, they're doing a security review, they're putting in a bunch of... See more

What matters much more is two other questions: 1) Your value metric 2) Your ideal customer profiles and segments

We’re the Switzerland of the ecosystem and we don’t have an end goal for using your data, it just flows through.

For medium and established companies, we've focused more on the sales motion, in particular the bottoms-up product-led motion. What happens is you get inside a company, and the success team over there says, "Well, that's pretty cool." Then some sales leader says, "It'd be cool to have this one tool across the whole journey." And then the support... See more

After interviewing a ton of founders that have either been remote-first from the beginning or are shifting to remote-first, I found that one of the most important things is this default to async work, where documentation is just so critical. Everything needs to be well documented, shareable and discoverable within your team.

‍I believe [the positioning statement] exercise is not only pointless but potentially dangerous.