Ted Glasnow

What to look for Post-Product:

1) Retention: Users stick around 2) Surveys: Users say they’d be very disappointed if your product went away 3) Exponential organic growth 4) Cost-efficient growth 5) CAC < LTV 6) Customers clamor for your product 7) People are using it even when it’s broken

Founders should spend at least 1/3 of their time hiring

What to look for Pre-Product:

1) Visible excitement

2) People are willing to pay for it now

you’ll first need to identify the two basic groups that will be involved in planning: the Leadership group and the individual Teams.

Almost everyone starts by going aer VSBs or SMBs (aka startups)

1) Over-communicate 2) Set realistic expectations3) Be proactive4) Prioritize + communicate5) Do great work

Jim Collins...shares a different approach for identifying your wheel...for larger corporations:

1. Create a list of significant replicable successes your company has achieved 2. Compile a list of failures and disappointments 3. Compare the successes to the disappointments and ask, “What do these successes and disappointments tell us about the... See more

We've learned over the years that B2B marketplaces are poorly positioned to own customer support on behalf of supply and demand, given the complexity of what follows a transaction.

Before crafting an agreement, it is helpful to draft a high-level term sheet of key deal points to drive agreement quickly