"I was waiting for something extraordinary to happen, but as the years wasted on, nothing ever did unless I caused it.”

—Charles Bukowski

When you say “I'm sorry that you felt that way,” you are making the problem someone else's. You’re implying that they’re the one at fault for finding fault in you. If your apology involves subtly diverting blame, then you're not apologizing at all.

“Airbnb is grand about the vision for a product. With Airbnb Plus we rented out homes, redecorated them, and photographed them to help people understand the vision. On another project, the PM worked with the creative team to film a movie of what the experience would look like, the production value was extremely high. This goes back to the Disney in

1. Never stop learning. Continuously invest in skill development and process improvements. Practice a growth mindset.

Le poste de radio dont parle l'article est vraiment un bon exemple — aujourd'hui, si je veux écouter la radio en faisant la vaisselle, il faut d'abord que je connecte mon téléphone à une enceinte, que j'ouvre mon appli de podcasts, puis que je choisisse entre les dizaines de trucs dont je ne sais même plus pourquoi j'y suis abonné, etc. Alors que q

1. Optimism, obsession, self-belief, raw horsepower and personal connections are how things get started.


2. Cohesive teams, the right combination of calmness and urgency, and unreasonable commitment are how things get finished. Long-term orientation is in short supply; try not to worry about what people think in the short t

Brian and most everyone at the company is comfortable failing publicly, which I admire.

The five essentials ingredients to any company strategy document are:

1. Mission - What are you meant to achieve




2. Vision - What does it look like once you’ve achieved it




3. Goal - How do you concretely know you’ve achieved it




4. Strategy - What is the path to achieving it




5. Strategic pillars - Three to five key bets that the company needs to make

Our phones are mostly a series of disconnected experiences — Instagram is a universe entirely apart from TikTok and Snapchat and your calendar app and Gmail. That just doesn’t work for Alexa or any other successful assistant. If it knows your to-do list but not your calendar or knows your favorite kind of pizza but not your credit card number, it c