Simon Joliveau Breney

When you say “I'm sorry that you felt that way,” you are making the problem someone else's. You’re implying that they’re the one at fault for finding fault in you. If your apology involves subtly diverting blame, then you're not apologizing at all.

Yesterday I told my therapist that when I left last week, I felt like a baby: dumb and small, sad and fumbling like an animal, uncertain, unaware. But that felt good: all swagger melted away, all pride evaporated or dripping into the wet ground, no gilded guiding grievances, no wistful wisdom, no fanciful fairy tales that make sad animals sound

Netflix has defaulted to the most expensive plan, and used just about every dimension of the table to emphasize that choice is the best one:

• It has a much better color schema

• Lots of bullets on why that plan is best

• That plan is default and on the left, not the right

Another possible cause is that in many companies, from the viewpoint of the many employees, the company has been “transforming” for years. There has been one big company transformation initiative after another, usually tied to some new senior leader. No wonder that the people suffer from change fatigue.