Simon Joliveau Breney

In 1968, Douglas Engelbart demonstrated a computer system called the oN-Line System, or NLS. The NLS is the source of a lot of computer firsts. Among other things, Engelbart showed video conferencing, collaborative text editing, embedded graphics, copying and pasting, and hypertext - all of it accessible through a mouse and keyboard. This event has

“As much as 50% of knowledge is lost in every handoff . That means that by the time work has had 4 handoffs, the recipient is potentially only getting 6% of the knowledge associated with the work. Move with the work, as a multi-disciplinary team, minimizing hand offs” — Jonathan Smart, Sooner Safer Happier

“Good process serves you so you can serve customers. But if you’re not watchful, the process can become the thing. This can happen very easily in large organizations. The process becomes the proxy for the result you want.” - Jeff Bezos, 2016 Letter To Shareholders

There’s something deeper, more visceral going on when people walk away not only from saving lives but from making money. It somehow feels beneath us to use a checklist, an embarrassment. It runs counter to deeply held beliefs about how the truly great among us—those we aspire to be—handle situations of high stakes and complexity. The truly great