Thought provoking

In our design sprints, we found that if we ended each workday before people were exhausted, the week’s productivity increased dramatically. Even shortening the day by thirty minutes made a big difference.

“It's so simple, yet makes such a difference. Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.'”

— Mary Kay Ash

A principle isn’t a principle until it costs you something.

- Bill Bernbach

No one ever complained that their team was too aligned.

“Many people (by which I meant me) seem to feel as if they start off each morning in a kind of "productivity debt", which they must struggle to pay off through the day, in hopes of reaching a zero balance by the time evening comes. Few things feel more basic to my experience of adulthood than this vague sense that I'm falling behind, and need to cl

A good rule of thumb is to take the word that out of your apology. Instead of saying, “I’m sorry that…”, start by saying, “I’m sorry I…” This acknowledges upfront that you were the one responsible for the hurt and goes farther than “I’m sorry that you feel that way” ever will.