Thought provoking

“It's so simple, yet makes such a difference. Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.'”

— Mary Kay Ash

A principle isn’t a principle until it costs you something.

- Bill Bernbach

“Many people (by which I meant me) seem to feel as if they start off each morning in a kind of "productivity debt", which they must struggle to pay off through the day, in hopes of reaching a zero balance by the time evening comes. Few things feel more basic to my experience of adulthood than this vague sense that I'm falling behind, and need to cl

historically the company’s strength has never been grounded and rooted in execution. The only new product launch that succeeded was Airbnb.com. Every other big launch over the last eight years has actually been a complete flop. Our strength and the focus of leadership has always been marketing and storytelling. It was never been about technology ex

The fear people have about the idea of adherence to protocol

is rigidity. They imagine mindless automatons, heads down in a checklist, incapable of looking out their windshield and coping with the real world in front of them. But what you find, when a checklist is well made, is exactly the opposite. The checklist gets the dumb stuff out of the way,

A good rule of thumb is to take the word that out of your apology. Instead of saying, “I’m sorry that…”, start by saying, “I’m sorry I…” This acknowledges upfront that you were the one responsible for the hurt and goes farther than “I’m sorry that you feel that way” ever will.

"I was waiting for something extraordinary to happen, but as the years wasted on, nothing ever did unless I caused it.”

—Charles Bukowski