Sublime

We can create a shared space safe from judgment, where our deep listening helps others to find their voice and their truth, just as they help us find ours.

I believe Lebow and Spitzer are right; consciously or unconsciously, all too often we use feedback to try to mold other people into how we believe they should be.

These are hierarchies of influence, not position, and they’re built from the bottom up.

The first issue any management training oriented to transformation would have to address is exactly this: what is the person having to manage psychologically? Peter has to manage preserving his loyalties to the people with whom he works. Lynn has to manage not allowing such loyalties to overrun the purposes of the bigger system of which they are a

Isomorphism is the quality of related items having similar structures. Design requires isomorphism between Layers 1 and 3§ (between the technology and the social circuitry). Production requires isomorphism in all three layers. This is a recurring theme: the social circuitry (Layer 3) must support the technical work (Layers 1 and 2). Throughout the

CRAFT SOCIAL CONTRACTS

RACI—and trust—are the keys to effective decision making.

At first, it appears that it is the parts of the system that must be made better or fixed.

Then, it becomes clear that the system is not in the parts — it is in the relationships between them.

So, it seems like it is the relationships that need to be made better or fixed.

But relationships, it turns out, are made of communication.

And then —

The

Creating safe workplaces starts with raising everybody’s awareness of the words and actions that create or undermine a safe working environment.