Sublime

who just didn't know how to translate their feelings into practice. They were searching. That's a universal phenomenon. Whether it's race relations, how to deliver services, how to put together a deal-whatever-the question is very much the same: What notes do you strike to inspire people or help them get to the place they want to be?

Sometimes, those conversations will reveal that your assumptions about these loyalty groups and their expectations of you are mostly in your head.

Even as we enter the complex territory of judgment, full of curiosity but without a reliable map, we are reminded that our most glittering insights could be negated in an instant.

As you consider thought bubbles, avoid making your own judgments about the rationale. Simply think about the thoughts behind the links.

Jack Welch, former CEO of General Electric, called it “boundaryless” communication and worked hard to remove barriers to the flow of information within the corporation. Everybody is in the loop and expected to participate.

character and my particular hardwiring and extrapolate from there.

took this to mean that, to paraphrase Steiner, we have to investigate our own experience and our own thought process in a clearer, more transparent, and more rigorous way. In other words, trust your senses, trust your observations, trust your own perception as the fundamental starting point of any investigation—but then follow that train of observa

Tierney, who kept asking himself, “What is my life about? What’s my legacy?” “He’s on my short list of heroes,” said Tierney of Gardner, adding that Gardner’s questions “gave me courage to follow my path.”

An idea is not fully formed until it’s articulated in just the right words.