Sublime

The first step toward change is awareness.

Personal coaching

professional service firms do not serve a mass market. Each of their projects, engagements, or “matters” is customized to specific client needs. Accordingly, that form of market research which provides aggregated results of what large numbers of clients “think” about various issues tends not to be as directly helpful as it may be in other situation

The central point is that practice development is inherently a team activity. No one person is likely to have all the skills (let alone the time) to perform all of the steps necessary to develop the practice.

time bound and unambiguous,

In executing its strategy responsibility, the firm’s management should review policies (“rules of the game”) such as the following: Performance appraisals (For what do we hold people accountable?) Profitability and other measurement systems (How do we keep score?) Systems for salary, bonus, and profit allocations (What incentives drive the behavior

four essential elements of preparation: understanding (1) the parties, (2) their interests, (3) alternatives to agreement on all sides, and (4) incentives of the people at the table.

For the next several hours, the group took Joseph through the five dysfunctions. Nick explained the importance of trust. Jan and Jeff together covered conflict and commitment. Carlos described accountability within the context of the team, and Martin finished off results. They then reviewed Joseph's Myers-Briggs results and explained the roles and

The more you understand people, the greater your chance of success in mentoring.