Sublime

tracked—and then revised or adapted as circumstances dictate.

EFFECTIVE INTERVENTIONS MOBILIZE people to tackle an adaptive challenge. They may be designed to make progress at any point in the process:

sustains the change

An organizational system takes on a life of its own, selecting, rewarding, and absorbing members into it who then perpetuate the system.

The best way to solve a management problem, he believed, was through “creative confrontation”—by facing people “bluntly, directly, and unapologetically.”*

The third type of transition has been from project to capability, as organizations commit to outcome goals. This realignment includes both technology and business areas of the organization. This typically happens as organizations become customer driven from the outside in, rather than from the inside out. Desired customer value outcomes are then su

Because of these needed transitions, it’s often best to have some of the original functional leaders head business units — maybe head up expansion to a new country or lead the launch of a product line — so they can maintain direct operational control. New functional heads are then recruited who have specific domain expertise (sales, marketing, HR,

what strategy is really all about: changing current methods of operating in order to render more value by existing partners on existing services to existing market segments.