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Achieving Customer Satisfaction: Pinpoint Sales Management Skill Development Training Series
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The final personality type is melancholic.
John C. Maxwell • The 15 Invaluable Laws of Growth: Live Them and Reach Your Potential
The best framework for coaching is Ken Blanchard and Paul Hersey’s concept of Situational Leadership.
Verne Harnish • Scaling Up : How a Few Companies Make It...and Why the Rest Don't (Rockefeller Habits 2.0)
START WITH THE SIMPLE STUFF
John C. Maxwell • The 15 Invaluable Laws of Growth: Live Them and Reach Your Potential
An inexperienced but capable leader needs time to fully own his or her area of responsibility; in the meantime, I get more involved than I normally would to teach and mentor. As that person gains experience, I slowly allow more freedom and demonstrate more trust.
Joel Manby • Love Works: Seven Timeless Principles for Effective Leaders
the best-equipped people will be ready for the final growth stage that creates the very best leaders—development.
John C. Maxwell • The Complete 101 Collection: What Every Leader Needs to Know
In every organization, there is a natural tension between the need for expertise and the need to let frontline people make decisions.