Sublime

The total time required both to decide and implement is actually shorter when we involve the necessary team members.

Whenever possible, the innovation team should be cross-functional and have a clear team leader, like the Toyota shusa. It should be empowered to build, market, and deploy products or features in the sandbox without prior approval. It should be required to report on the success or failure of those efforts by using standard actionable metrics and

The way information flows illustrates how assumptions (conscious or unconscious) shape organizational practices.

Unique product development takes place in the Complex Domain. This is where there are unknown-unknowns and acting in the space changes the space. Cause and effect can only be deduced in retrospect. Whereas the previous two domains are ordered, this domain is unordered. There is no such thing as best practice or even good practice because activity

If one believes, as I have argued at many places in this book, that creativity comes from individuals and not from structures or processes, then a central question facing the software manager is how to design structure and process so as to enhance, rather than inhibit, creativity and initiative. Fortunately, this problem is not peculiar to software

The current knowledge base of an individual could be in the form of education or work experience.

Top-management concepts become the operational conditions for middle managers, who will decide on the means to realize them. The middle managers’ decisions, in turn, constitute the operational conditions for front-line employees, who will implement the decisions.