Sublime

Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Goleman, Daniel. Destructive Emotions: A Scientific Dialogue with the Dalai Lama. New York: Bantam Dell, 2003.

Since emotional regulation is the critical issue in managing the effects of trauma and neglect, it would make an enormous difference if teachers, army sergeants, foster parents, and mental health professionals were thoroughly schooled in emotional-regulation techniques.

Paul Ekman, l’un des plus éminents spécialistes de la science des émotions, qui étudie notamment ceux qu’il considère comme des « personnes douées de qualités humaines exceptionnelles ». Parmi les traits remarquables qu’il a notés chez celles-ci figurent « une impression de bonté, une qualité d’être que les autres perçoivent et apprécient et, à la

While organizations covet a means to manage these challenges, the fact remains that a large part of the solution resides within each employee and how they manage themselves. Daniel Goleman, psychologist and author of Optimal , deems this emotional intelligence (EI) , which he considers one of the most powerful and adaptive human capabilities.

We highly recommend Emotionomics[10] by Dan Hill as a reference point for how emotions impact our work.

CHAPTER 1 Emotional Intelligence

Emotional intelligence includes a self-awareness that allows one to recognize and manage one’s moods, and to motivate oneself toward a goal. It involves feeling empathy toward others, being aware of their feelings, and being able to relate to others through interaction, conflict resolution, and negotiations.