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Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Deborah Treisman • The Underground Worlds of Haruki Murakami
Laura Pike Seeley • Change Management Communications: Overcoming Resistance Through Empathy
perfect, idiomatic comprehension thrives because context always makes clear which meaning is intended. Language is not self-standing orations howled into the ether; it is a vehicle for talking about life and emotions directly experienced, recalled, or predicted from moment to moment.
John McWhorter • Words on the Move: Why English Won't - and Can't - Sit Still (Like, Literally)
Shared language is important in leading adaptive change. When people begin to use the same words with the same meaning, they communicate more effectively, minimize misunderstandings, and gain the sense of being on the same page, even while grappling with significant differences on the issues.
Ronald A. Heifetz • The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
They are: 1. Winning too much: The need to win at all costs and in all situations—when it matters, when it doesn’t, and when it’s totally beside the point. 2. Adding too much value: The overwhelming desire to add our two cents to every discussion. 3. Passing judgment: The need to rate others and impose our standards on them. 4. Making destructive c
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