Change Management Communications: Overcoming Resistance Through Empathy

Empathy and consideration for your users are foundational elements of change management. The change should serve your people and the business in equal measure. Crafting your messaging with the same eye toward employee experience is critical, and knowing what will improve employee experience means knowing, relating to and responding to your employee... See more

Successful change management is highly faceted. A critical element lies in messaging strategy, including the language and channels used to inspire, educate and receive feedback about change.