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The conflict resolution process (called “Direct Communication and Gaining Agreement”), applies to any type of disagreement.
Frederic Laloux • Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
Women’s insistence on social harmony at all costs is problematic.
Yesterday, a woman pushed me too far at a social event with her pedantic interruptions. As soon as I pushed back saying she wasn’t letting me finish, she started giving that very white lady patronizing giggle and said something like “go ahead and finish sweetheart”. I then said I
... See moreConflict at work is often due to a person’s feeling defensive out of a fear of losing face. To prove himself he sets certain goals for how others should treat him, and then expects rigidly that others will fulfill those expectations. This rarely happens as planned, however, because others also have an agenda for their own rigid goals to be
... See moreMihaly Csikszentmihalyi • Flow: The Psychology of Happiness
Conflict. How is conflict managed, confronted,
Peter Block • Flawless Consulting: A Guide to Getting Your Expertise Used
This process is so fundamental to collaboration without hierarchy that many self-managing organizations train every new recruit in conflict resolution.
Frederic Laloux • Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
Several other organizations in this research rely on virtually identical conflict resolution mechanisms: first a one-on-one discussion, then mediation by a trusted peer, and finally mediation by a panel.
Frederic Laloux • Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness
If they can’t reach an agreement, they must bring the problem to the attention of their manager (or managers) together. If one of the parties refuses to take the problem jointly to their manager, the other must inform the first that he’ll do it alone and invite the reluctant party, once again, to escalate the matter together. If the former
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