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Can we become more valuable to our clients by investing in research and development on issues of particular interest to them?
David H. Maister • Managing The Professional Service Firm
tracked—and then revised or adapted as circumstances dictate.
John Doerr • Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs
The issue should less be one of what volume you manage than what results you accomplish with that volume—profitability, client satisfaction, or skill building.
David H. Maister • Managing The Professional Service Firm
The ability to place ex-staff in prestigious positions is thus one of the prerequisites of a successful churning strategy.
David H. Maister • Managing The Professional Service Firm
Christine Connell
@caconnell
“Every day, you all choose where to put your time. My goal is to give you the information to make the best decision.”
Claire Hughes Johnson • Scaling People: Tactics for Management and Company Building
Efficiency practices, with their relatively high fixed cost structure and many juniors, would need to take a more studied, planned approach to growth in order to capture the volume necessary to offset lower margins. The needs for both management and administration would increase, in order to devise optimum ways of dealing with familiar engagement t
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