Sublime

A professora Linda Hill, da Harvard Business School, que estuda gestão e especialmente gestores de primeira viagem, concorda que ser ditador não funciona. Ela escreveu em 2007: “Novos gestores logo aprendem [...] que, quando mandam seus subordinados fazerem algo, estes não necessariamente respondem. Na verdade, quanto mais talentoso for o subordina

Identify the swimlanes: figure out who is in charge of what and, when in doubt, ask for permission before starting new tasks or sharing work outside of your team. Identify the first loyalties: uncover who is loyal to whom and what the cliques are. Identify the comfort zones: figure out the behaviors, jokes, language, and conversation topics your te

This question eventually led O’Brien to Chris Argyris, whose writings resonated with Hanover’s managers’ experience. Argyris’s “action science,” offered theory and method for examining “the reasoning that underlies our actions.”9 Teams and organizations trap themselves, he says, in “defensive routines” that insulate our mental models from examinati

When in conflict, people rarely act from a rational, logical center.

First in importance, above every other activity, is the imperative to get the right people on the bus. My research team and I identified the “first who” principle (first get the right people on the

The role of the leader is to lead the organization to success, so when the current strategic road isn’t leading toward success, it is his or her job to find a new path. How well a leader makes strategic judgment calls is a function of both (a) his or her own ability to look over the horizon and frame the right question and (b) the people with whom

“Bill, your title makes you a manager; your people make you a leader.”

Helping opponents move to another organization where they won’t be in your way may not be the first thing you think about doing, but it ought to be high on the list.

These documents provide a vision for a safe and productive workplace. They give colleagues a vocabulary to discuss healthy relationships, and they draw lines that separate recommended from unacceptable behaviors. Practices to cultivate discussions about values and ground rules Of