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Brian Kaminski, Chief Customer Officer at Conversica, discusses how they came up with their segments through an exercise of adoption curves.138
Jennifer Chiang • The Startup's Guide to Customer Success: How to Champion the Customer at Your Company
peer-to-peer accountability is the primary and most effective source of accountability on the leadership team of a healthy organization.
Patrick M. Lencioni • The Advantage: Why Organizational Health Trumps Everything Else In Business (J-B Lencioni Series)
Broadcasting Courting Superpleasing Nurturing Listening. None of these categories may be neglected—only the complete package will work.
David H. Maister • Managing The Professional Service Firm
It’s not enough that you care about your customers; you also have to be able to lead them with competence.
Donald Miller • How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off
On Becoming a Servant Leader: The Private Writings of Robert K. Greenleaf (Jossey-Bass Leadership Series Book 300)
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“What gets measured gets managed.” –Peter Drucker Considered “the founder of modern management,” author of The Effective
Timothy Ferriss • Tribe of Mentors: Short Life Advice from the Best in the World
