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• Customer Impact Level 3 / Partner with me: At Level 3, the sales organization, and supporting functions in the company like Customer Success and Marketing, collaborate to take a holistic view of the customer’s company – not just the area of the business relating to a specific sales opportunity. Focus on creating, measuring and communicating value
... See moreDonal Daly • Digital Sales Transformation in a Customer First World
plans focuses
Nir Eyal • Hooked: How to Build Habit-Forming Products
But for the two years that followed that dreaded phone call, I realized our survival was not due to my complex spreadsheets and beautiful PowerPoint presentations. When I took an honest look back, I realized that the real reason for our survival—and our growth—was because of relationships. Relationships that Mike, more than anyone, took the time to
... See moreJeff Freedman • The Moral of the Story: A Storyteller's Guide to Helping Brands Build Relationships with People
understanding precisely what makes your best people succeed in your unique environment
Laszlo Bock • Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead
social emotional learning (SEL), which applies Daniel Goleman’s work