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Decentralized decision-making is more effort compared to someone making the call because they are higher up in a power hierarchy. We know that. That’s the trade-off we make for enabling higher autonomy of teams and individuals, which ultimately leads to more innovative products and more fulfilled people.

Abundance solves problems for humans, but via commoditization, it creates others. In a state of abundance, ownership conveys no status. In a world of commoditized products, little personality is expressed through purchasing.

That said, Soho House is not just a party palace. It’s an upscale archipelago, a hotel chain, a snug garrison for a pampered urban elite, a restaurant group, a digital play, a celebrity refuge, a coworking juggernaut, a royal love nest, a lifestyle brand, an elitist throwback, a gated community, and a state of mind.

Achieving strategic clarity is hard. It takes asking tough questions about tradeoffs, deep concentration to get to the very essence of the issues and real courage to cut off competing priorities. It is worth the effort because with real clarity, people, teams and organizations can fully mobilize, break through to the next level and achieve somethin... See more

“Every business lives on the ARPU ↔ CAC Spectrum. On far left you have businesses that have low ARPU and as a result have to use low CAC channels to drive customers. On the far right you have businesses that have high ARPU and as a result are able to use high CAC channels. The middle is the danger zone where your ARPU is too high and presents to mu... See more