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@sari
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Salesforce: 90% 12-month customer retention (source)
Lenny Rachitsky • What is good retention
Creators, including brands, influencers, and platforms, must make content that inspires engagement and cultivates “true fans” important for all communities:
Edward Rooster • eSports, Communities & Storytelling
“There’s just no way that any single private company should be responsible for arbitrating so many questions of social values” – Mark Zuckerberg
Mark Zuckerberg • The Tim Ferriss Show Transcripts: Mark Zuckerberg on Long-Term Strategy, Business and Parenting Principles, Personal Energy Management, Building the Metaverse, Seeking Awe, the Role of Religion, Solving Deep Technical Challenges (e.g., AR), and More (#582)
As these strategies develop, I expect that the growth metrics underlying the most successful Consumer SaaS companies will come to resemble those of the most successful Enterprise SaaS companies — specifically, a material portion of growth for the outperformers will be attributed to negative churn.
Brett Bivens • Business Model Leverage
nomqa – meet someone new
nomqa.com
I propose that the main reason that most of us look more boring in public is that social predators lie in wait there. With friends, family, and close co-workers, we are around people that mostly want to like us, and know us rather well. Yes, they want us to conform too, but they apply this pressure in moderation.
Robin Hanson • Why Is Everyone So Boring?
Your competitive advantage is not that your designs are secret, but that you have a strong relationship with your community of customers.