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Eventually, that gesture became one of our steps of service. The host would ask guests, “How’d you get here tonight?” If they responded, “Oh, we drove,” he’d follow up with, “Cool” Where’d you park?” If they told him they were by a meter on the street, he asked which car was theirs so one of us could run out and drop a couple of quarters into the... See more

Can a company that wants to make the best-quality outdoor clothing in the world be the size of Nike? Can a ten-table, three-star French restaurant retain its third star when it adds fifty tables? Can you have it all? The question haunted me throughout the 1980s as Patagonia evolved.

When I try to figure out what game I’m playing, I see that for the last 25 years I have been playing a game of strategy applied to people, a game where over and over I try to answer the question “what’s going on here, with this human?” In this essay, I make recommendations about candidate selection based on thousands of assessments I have made and... See more

For example, increased temperatures cause more moisture from the earth’s surface to evaporate into the atmosphere. As a result, there are more droughts around the world, more wildfires, and more flooding in areas already in danger of being consumed by water. Already, 20 to 30 percent of Bangladesh is underwater on a regular basis. This problem will... See more

Death of retail was the headline of the last decade. Will a prolonged coronavirus outbreak lead to the death of other types of spaces, too — Office spaces? Public space? Entertainment venues?

In 1817, the poet John Keats wrote a letter to his brothers to share this exciting realization. “At once it struck me,” Keats wrote, “what quality went to form a Man of Achievement … Negative Capability.” Keats explains that “Negative Capability” is “when a man is capable of being in uncertainties, mysteries, doubts, without any irritable reaching... See more