sari

usability is about people and how they understand and use things, not about technology.

Social Protocols - These were built at the beginning of the Internet. They allowed individuals who knew each others’ contact details to contact each other. Groups could form over email threads (Simple Mail Transfer Protocol) and IRC Channels (Internet Relay Chat). These protocols were really powerful for communication but they were unable to store... See more

Below the surface, however, cracks were starting to form. We had always gotten more press than the maturity of our product and organization justified. In that gap between the level of press we received and where our product actually was, backlash formed. The Klout Score, which was our biggest asset, was also our worst enemy. It was too much of a... See more

Spotify has inserted sponsored songs in listeners’ playlists, and has also discussed charging artists and labels for data about their habits.

The narrative of ownership is integral to decentralized financial technology. Traditional online bank accounts represent balances as numbers stored in a centralized database, which can notionally be withdrawn or exchanged for goods and services at any point. As the story goes, this requires placing trust in a banking institution. Blockchain... See more